Payment and Refund Policy

Last updated: 03 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through the website operated by fleekery. It covers professional courses and training materials focused on live television production, including but not limited to modules on studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. The policy governs both one-time course purchases and any recurring access subscriptions where applicable. It does not extend to third-party products or services linked from the site. All users purchasing or accessing these educational services are bound by the terms outlined here, ensuring transparency in line with UK consumer protection standards.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the site are in British Pounds Sterling (GBP) unless otherwise indicated. Prices include value added tax (VAT) at the prevailing UK rate where applicable to consumers within the United Kingdom. International customers may be subject to additional import duties, customs fees, or local taxes imposed by their jurisdiction upon purchase, which are not included in the listed price and remain the responsibility of the buyer. No hidden fees apply to course access itself, though optional add-ons such as extended support sessions may incur separate charges clearly shown at checkout. Price changes may occur due to market conditions, but any increase will not affect confirmed bookings.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and secure digital wallets processed through established UK-compliant payment gateways. Payment authorisation occurs immediately upon submission of order details, with funds held until the transaction is confirmed or declined. All payments are secured using industry-standard encryption protocols compliant with PCI DSS requirements. fleekery does not store full card details on its servers. In cases of payment failure, users receive an automated notification and may retry within a limited window before the booking expires.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract between the purchaser and fleekery is formed only upon receipt of a confirmation email following successful payment processing. This email outlines the purchased course details, access instructions, and applicable terms. Until this confirmation is issued, no binding agreement exists, and any provisional reservations may be cancelled without penalty. The confirmation serves as proof of purchase and triggers the start of any applicable cancellation periods under UK law.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK generally have a 14-day cooling-off period from the date of contract formation to cancel without providing a reason. For digital course content, this right may be lost once access is granted and the consumer has begun downloading or streaming materials. Cancellations must be communicated in writing via the contact methods provided. No cancellation fees apply within the statutory period, though pro-rated charges may apply for services already partially delivered.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the 14-day period where no substantial access to digital content has occurred. Exclusions include completed courses, downloaded materials, promotional bundles, or services where the consumer has expressly waived rights by commencing access. Non-refundable items encompass any customised training sessions or live workshop components once scheduled. Eligibility requires the request to meet these criteria without evidence of misuse.

The Step-by-Step Procedure and Information Required to Request a Refund

To initiate a refund, contact hello-pipelinemedia@salford.ac.uk or use the details at MediaCityUK B4, Orange Tower, Salford Quays, Salford M50 2HE, United Kingdom with your order reference, full name, and reason for the request. Provide proof of purchase and confirm whether any course materials have been accessed. Requests should be submitted within the applicable time limit. Our team acknowledges receipt within two working days and guides the process. Incomplete submissions may delay handling.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt, requests undergo review for compliance with eligibility rules. Approval results in immediate processing, while rejections include a clear explanation citing the specific policy clause. Notifications are sent via email within five working days of submission. Customers may appeal decisions by providing additional evidence, subject to final review by fleekery.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method within 14 days of approval. Credit card refunds typically appear on statements within three to five business days, while bank transfers may take up to ten days depending on the provider. fleekery bears no responsibility for delays caused by third-party financial institutions.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital courses fall under specific UK rules where the right to cancel ends upon commencement of download or access. Subscriptions auto-renew unless cancelled at least seven days prior to the renewal date. Promotional offers are non-refundable once redeemed, and partial access voids full refunds. These rules protect both parties while complying with the Consumer Rights Act 2015.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order suspension until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks must be preceded by direct contact with fleekery to allow resolution. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant UK authorities, with no refunds issued until verification completes.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside, and does not diminish, statutory rights under the Consumer Rights Act 2015, UK GDPR, and the Data Protection Act 2018. Consumers retain rights to goods and services of satisfactory quality, and remedies for faulty digital content. Nothing in this document excludes liability for negligence or fraud. Contact the Citizens Advice service for further guidance on these protections.

Contact Route, Policy Changes, and Last-Updated Date

For queries, reach fleekery at hello-pipelinemedia@salford.ac.uk or 0161 295 4545. This policy may be updated to reflect legal changes, with revisions effective from the date posted. The current version supersedes prior iterations. Continued use of the site constitutes acceptance of updates.